At Mrs Barnes Hair Care, your satisfaction is our top priority. We strive to ensure that every customer is happy with their purchase. If you’re not completely satisfied, we are here to assist you.
Return Eligibility
To be eligible for a return, please ensure the following:
- The return is initiated within 30 days of the original purchase date.
- The product is unused, unopened, and in its original packaging, including all accessories or promotional items that came with it.
- Proof of purchase, such as a receipt or order confirmation, is required to process the return.
Non-Returnable Items
Please note that the following items are non-returnable:
- Final Sale Items: Products marked as “final sale” cannot be returned or exchanged.
- Gift Cards: All gift card purchases are non-refundable.
- Customized or Personalized Products: Items that have been specifically customized or personalized for you are not eligible for return.
How to Initiate a Return
If you meet the return eligibility requirements, follow these steps to initiate your return:
- Contact Us: Send an email to info@mrsbarneshaircare.com with your order number, details of the product, and the reason for the return.
- Prepare the Package: Securely package the product in its original condition to prevent damage during transit. Include your receipt or order confirmation in the package.
- Ship the Return: You will be responsible for the return shipping costs unless the product is defective, damaged, or the wrong item was sent.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original payment method within 7-10 business days after we receive the returned product.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective product).
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the item following the steps above and place a new order.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, we sincerely apologize for the inconvenience. Please follow these steps for a resolution:
- Contact us immediately at info@mrsbarneshaircare.com with the following details:
- Your order number.
- A description of the issue.
- Clear photos of the damaged or defective item and packaging.
- Once reviewed and approved, we will arrange for a replacement or provide a full refund, including any applicable shipping costs.
Cancellations
- Orders can be canceled if the cancellation request is made before the item has been shipped.
- Once the product has shipped, the return process will apply.
Important Notes
- We reserve the right to reject returns that do not meet the eligibility criteria stated above.
- Returned items that are not in their original condition (damaged or missing parts for reasons not due to our error) may be subject to a partial refund or no refund at all.
If you have any questions or concerns about your return, feel free to contact us:
- Email: info@mrsbarneshaircare.com
- Phone: 609-992-4301
We appreciate your understanding and thank you for shopping with Mrs Barnes Hair Care!